Angermünde, December 16, 2024 – The Angermünde Tourist Information Office has been awarded the prestigious i-Marke by the German Tourism Association (DTV). The distinctive red sign featuring the “i” for information center signals to vacationers that they can expect outstanding ServiceQualität and points them to the Tourist Information Office in Haus Uckermark.
Only tourist information centers that meet strict quality requirements are awarded the i-Marke. These requirements include excellent quality of service, comprehensive tourist information, and additional services. The DTV sets these service standards uniformly throughout Germany.
Testing procedures with high requirements
To receive the award, the Angermünde Tourist Information Office first had to meet 14 minimum criteria. These include having the proper infrastructure—such as clearly visible signage for the facility—and ensuring that staff are properly qualified. At least one employee must have completed continuing education within the last two years. In addition, free tourist information about the region must be provided.
This was followed by a detailed on-site quality check based on 40 criteria. Among other things, the following were examined:
- The outdoor area and interior layout of the tourist information center.
- Information resources, such as local tourist cards, public transportation options, and information on attractions and events.
- Service for international guests, which must be provided by at least one person with a good command of English.
Outstanding Results and a Look to the Future
Janina Warnei, director of the Angermünde Tourist Information Office, expressed her enthusiasm:
“We are proud to have successfully passed the quality control assessment. The DTV’s analysis provides us with valuable insights into how we can further optimize our guest services. Our goal is to achieve even greater customer satisfaction.”
The Angermünde Tourist Information Office is now authorized to use the i-Marke for three years before it is subject to another review. This quality certification underscores Angermünde’s commitment to serving as a first-class point of contact for tourists in the Uckermark region.
